Smart automation systems · Swiss service 24/7 availability • Full audit trail • ERP ready

FAQ

Frequently asked questions

Here you will find answers to the most common questions about our dispensing systems, the technology, security and data protection, and purchase, rental and service. Product-specific questions are also answered directly on the product pages.

Company & service

Who is VendoSwiss?

Vendo Swiss Solution AG, based in Pfäffikon SZ, plans, supplies and services intelligent dispensing and vending systems for controlled material supply, with Swiss support from planning through to service.

Is there a showroom I can visit?

Yes. Our showroom is at Industriestrasse 6 in 4513 Langendorf (1st floor, Schneitter Service AG building). Viewing is possible by appointment on +41 32 618 16 96.

In which languages will I be supported?

In German and English, from the first conversation through to ongoing service.

How do I get in touch?

By phone on +41 32 618 16 96, by email to info@vendoswiss.ch or via the contact form. We get back to you promptly with an assessment.

Products & selection

Which systems does VendoSwiss offer?

Storage machines (rotary carousel, spiral dispenser, digital dispensing locker, hazardous materials cabinet), circulating racks, smart mailboxes and parcel boxes, key dispensers, and the StockAdmin warehouse software.

Which storage machine suits which need?

The rotary carousel and spiral dispenser suit consumables and tools, the digital dispensing locker suits larger or high-value items, and the hazardous materials cabinet suits flammable or explosive substances.

Are the systems suitable for outdoor use?

Selected systems such as the digital dispensing locker and the smart parcel boxes are designed for indoor and outdoor use. We clarify the right version in a consultation.

Technology & integration

How do users identify themselves?

By card or barcode, and depending on the system optionally by QR release. Permissions can be set per employee, group or cost centre.

Are the machines available around the clock?

Yes. The systems are designed for 24/7 operation and, thanks to an integrated uninterruptible power supply (UPS), remain ready for use even during a power cut.

Does operation continue during a network outage?

Yes. Data is stored locally on each machine, operation continues during a network outage, and the system synchronises automatically once reconnected.

Can the system connect to our ERP?

Yes. Via the StockAdmin software an ERP connection (for example to SAP), data export and extensive reporting are available, including synchronisation of employee and product data.

Do I need separate warehouse software?

No. The Master models with a touchscreen ship with the pre-installed StockAdmin software as standard and are ready to use immediately, without any additional installation.

Security & data protection

How is access controlled?

Through individual permissions per employee, group or cost centre, complemented by rules by product, quantity and period. Every storage and retrieval is logged.

Are all withdrawals documented?

Yes, completely. An extended reporting system provides analyses of consumption, usage and stock, exportable for example to Excel.

How are hazardous materials stored safely?

The hazardous materials cabinet meets the highest explosion-protection requirements, monitors the internal air automatically and warns with visual and audible signals, with automatic shutdown at critical gas levels.

What about data protection?

We process personal data in accordance with the revised Swiss Data Protection Act (revFADP). The website is data-minimal and uses no tracking cookies; contact-form enquiries are processed via the AWS cloud. Details are in the privacy policy.

Purchase, rental & service

Can I rent machines instead of buying them?

Yes. Besides purchase, usage-based rental is possible depending on the system, for example of tools and operating equipment directly via the dispensing locker.

How does installation work?

The systems are handed over turnkey. The service-friendly design with easily accessible spare parts keeps the effort low, optionally including training.

Is maintenance and service available?

Yes. Maintenance is economical thanks to easily accessible spare parts, and an all-round service is available on request.

What does a system cost?

The systems are configured per project, so we prepare an individual quote for you. Describe your use case and we will come back with a concrete assessment.

Is this the right system for your operation?

We advise you on configuration, integration and commissioning.

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